At Houzzie, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy to ensure your shopping experience is as smooth as possible. Please read the following guidelines carefully.

1. Returns and Exchanges
You have up to 14 days from the date of purchase to initiate a return or exchange.

2. Eligibility

• Most products are eligible for return or exchange, except for products with a discount.
• Items must be in their original condition, unused, and in their original packaging.

3. Non-Returnable Items
Discounted products.

4. Return Shipping
Customers are responsible for covering the shipping costs for returns or exchanges.

5. Initiating a Return or Exchange
To initiate a return or exchange, please log in to your account and navigate to the Returns section. Follow the provided instructions to complete the process.

6. Processing Time
Once we receive the returned item, please allow 2-3 weeks for us to inspect and process your return or exchange.

7. Refunds
Refunds for returned items will be processed back to the original payment method used during the purchase. Please note that it may take some time for the refund to reflect in your bank account.

8. Restocking Fees
We do not charge any restocking fees for returns or exchanges.

9. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will provide assistance and arrange for a replacement to be sent to you upon receiving the damaged item.

10. Additional Information

• All returns and exchanges must adhere to the conditions specified above.
• We reserve the right to refuse returns or exchanges that do not meet the stated requirements.